Privacy Policy

Last updated: June 2026  ·  Effective date: June 2026

1. Who We Are

Portex Inc. ("Portex", "we", "us", or "our") operates an AI-powered freight intelligence platform accessible at portex.site. This Privacy Policy explains how we collect, use, and protect your personal information when you use our platform, website, or services.

If you have questions about this policy, contact us at hello@portex.site.

2. Information We Collect

We collect information you provide directly and information generated through your use of our platform:

• Account information: Name, email address, company name, and password when you register.
• Business information: Shipping addresses, package details, carrier preferences, and order history needed to provide rate comparisons and route optimization.
• Usage data: Pages visited, features used, clicks, and session duration to improve our product.
• Communications: Any messages you send us via email, contact forms, or support channels.
• Payment information: Processed securely through our payment provider — we do not store card details.

3. How We Use Your Information

• To provide, maintain, and improve the Portex platform and its AI features
• To process shipments, compare carrier rates, and generate route recommendations
• To send transactional emails (confirmations, alerts, shipping updates)
• To send product updates and marketing communications (you can opt out at any time)
• To comply with legal obligations and prevent fraud
• To analyze usage patterns and train our AI models (using anonymized data only)

4. How We Share Your Information

We do not sell your personal data. We may share data with:

• Carrier partners: Only the shipment details necessary to generate quotes and process bookings (DHL, FedEx, UPS, USPS, and others).
• Cloud infrastructure providers: AWS and NVIDIA services that power our platform, under strict data processing agreements.
• E-commerce integrations: Shopify or WooCommerce only when you explicitly connect your store.
• Legal authorities: When required by law, court order, or to protect Portex's rights.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. You can request deletion of your account and associated data at any time by emailing hello@portex.site. We will process deletion requests within 30 days.

6. Cookies

We use cookies and similar tracking technologies to:

• Keep you logged in across sessions
• Remember your preferences and settings
• Analyze traffic and usage patterns (via anonymized analytics)

You can disable cookies in your browser settings, though some features of the platform may not function correctly without them.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the data we hold about you
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Request your data in a machine-readable format
• Opt-out: Unsubscribe from marketing communications at any time

To exercise any of these rights, email us at hello@portex.site.

8. Data Security

We implement industry-standard security measures including TLS encryption in transit, AES-256 encryption at rest, access controls, and regular security audits. Our infrastructure is hosted on AWS with enterprise-grade security configurations. While we take all reasonable precautions, no system is 100% secure and we cannot guarantee absolute security.

9. Children's Privacy

Portex is not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, contact us immediately at hello@portex.site.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on our platform. Your continued use of Portex after changes are posted constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact:

• Email: hello@portex.site
• Company: Portex Inc.